FAQ

Yes, we are an official reseller of TRACER products. We offer fully functional, official TRACER Pro Series products with added laser personalisation. To personalise your item, we carefully remove it from its retail packaging, complete the engraving process, and return it to its original packaging before shipping.

We aim to personalise all orders within 1 working day, ready for shipping. Delivery typically takes 2 to 4 working days from the time of your order.

Delivery is free for orders over £50, or £3.99 if below.

Unfortunately we cannot deliver outside the UK.

The cost for personalisation is £9.99, including VAT, which is included in the total price of each product on our website. We do not offer non-personalised products.

It generally takes 2 to 4 working days to personalise, dispatch, and deliver your order. All orders are delivered by Royal Mail.

Unfortunately, personalised TRACER products are only available for delivery within the UK. For non-personalised TRACER products, please visit www.tracer-tools.com.

As these are personalised items, we cannot accept returns or offer refunds once production has begun. We recommend carefully reviewing your personalisation details before placing your order, as we cannot be responsible for errors submitted during the ordering process.

Placing an order is simple. Once you’ve selected the product, enter your personalisation (up to 20 characters) in the provided field, and click “Add to Cart.” You can review your personalisation on the checkout page before placing your order.

Yes, you can order multiple personalised items. Please add each item to your cart individually with its specific personalisation. If you wish to order multiples of the same engraving, increase the quantity after adding it to your cart.

We cannot provide proofs or mock-ups of personalisation prior to production. Please ensure your personalisation is correct at the time of ordering. You can view examples of our engraving process on each product page.

It is your responsibility to ensure all personalisation details are correct before placing your order. If you’ve made a mistake, please contact us as soon as possible. While we will try to intercept the order before production, this cannot be guaranteed.

We use a high-resolution 2K blue diode laser to etch your design into the anodised surface of the TRACER products. This process removes the outer layer, revealing the aluminium beneath, resulting in a crisp, silver/grey engraving.

Personalisation is added to a maximum area of 60 x 5mm on the main body of the pencil, accommodating up to 20 characters. Unfortunately, we cannot engrave multiple areas or exceed the character limit.

You can choose any personalisation, such as names, nicknames, or social media handles, as long as it does not exceed the character limit. However, we reserve the right to refuse any requests containing offensive, inappropriate, political or blasphemous content. All personalisations are reviewed before production.

We only offer personalisation in text form, with up to 20 characters, using a standard font and size. Custom logos or designs are not available.

Yes, a member of our team will manually review and approve your personalisation before production. We advise against including sensitive or personal information in your request.

No, the laser etching process removes the anodised layer from the pencil, revealing the aluminium beneath, which will not wear away or rust over time.

Your order may be cancelled if your personalisation does not comply with our guidelines (e.g., offensive content or incorrect characters). We will attempt to contact you to resolve the issue, but if we are unable to, your order may be cancelled.

We accept payments via Shop Pay, Google Pay, PayPal, and major credit/debit cards.